Shipping Policy

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1. General Information at Beauty Concept, we are committed to delivering your orders promptly and securely. Please read our Shipping Policy carefully to understand our shipping processes, timeframes, and costs.

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2. Shipping Destinations

• We currently ship to England.

• If your location is not listed during checkout, please contact us for assistance.

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3. Processing Times

• All orders are processed within 3-5 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email once your order has been shipped, along with a tracking number (if applicable).

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4. Shipping Methods and Costs

• Standard Shipping:  3-5 business days, £4.99 

• Pickup : Free 

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Shipping costs will be calculated at checkout based on the shipping method and destination.

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5. Delivery Timeframes

• Estimated delivery times are based on carrier information and may vary due to external factors such as weather, customs delays, or holiday demand.

• Beauty Concept is not responsible for delays caused by shipping carriers or customs processes.

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6. International Shipping

• Customers are responsible for any customs duties, taxes, or fees imposed by their local government, however we do not offer international shipping at this time. 

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7. Order Tracking

• Once your order has been shipped, a tracking number will be provided via email (if applicable).

• You can track your order through the carrier's website or customer service.

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8. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 1 day of delivery.

• We will work with the carrier to resolve the issue and, where applicable, replace or refund your order.

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9. Incorrect Shipping Information

• It is the customer's responsibility to provide accurate shipping information at checkout.

• If an order is returned to us due to incorrect or incomplete shipping details, additional shipping fees may apply to resend the package.

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10. Changes to the Shipping Policy

• Beauty Concept reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.

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Contact Us If you have any questions about our Shipping Policy or your order, please contact us at: beautyconceptcolchester@outlook.com or call us at 07787 258918.